Refund policy

Due to the nature of our products, returns are limited to defective products.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at littlebearhandcraft@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at littlebearhandcraft@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Any soap or candle that has been opened, used, or burned cannot be returned. Custom soaps cannot be returned. If you have issues or concerns about your item, please contact us at littlebearhandcraft@gmail.com. 

Exchanges
Exchanges are not accepted at this time.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littlebearhandcraft@gmail.com.